Shipping & Tracking
Flat Rate $9.95 Shipping Australia Wide & Express is quoted at checkout.
We use Australia Post & Sendle for all parcels, tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail.
All our beautiful products are in stock ready to make there way to your homes, unless otherwise specified in the description.
In most cases your delivery will be posted out within 3 business days unless stated otherwise! We try to keep our posted days for a Monday, Wednesday & Friday when possible.
Pre Order Items
When Pre Order items are added to an order, in most cases it be sent all together, should you require the items before, please contact us so we can arrange second delivery. Shipping Fee's will apply or a seperate order can be placed to avoid any disappointment!
Sale & Peak Periods
Please allow up to 7 working days for your items to be shipped at peak periods and sale times. We of course hope to get your order sent out much sooner & will do our best to have your goodies to you as soon as possible.
Urgent Orders & Express
We would love to be able to get to you if you urgently need an item, please contact us at firstname.lastname@example.org and we will do our very best to get it to you.
Over at Behind The Trees we love that we are able to ship any where around, but please bare in mind that in the current climate especially that international shipping can be EXPENSIVE! We will do our very best to quote you the best possible price & we will only charge what the postal service charges us. Please select for QUOTE AT CHECKOUT as the delivery option & we will return to you with a couple of options.
Please note: We have moved away from automatic pricing at checkout as we able to find better pricing with exact measurements and weights.
ECONOMY AIR - When 'how much' matters more than 'how long', you have the option to send your parcel via International Economy air. International Economy is an untracked service when speed isn't the highest priority. Australia Post will find you the most cost-effective route - by air or by sea - and pass on the savings. Generally Through our current climate it can take anywhere between 2-4 weeks. Australia Post will not declare a parcel sent via Economy Air as "LOST" until it has been missing for 3 months. I would recommend against using this option for peace of mind & allowing for a full trackable package.
Standard Post - is a trackable and delivery is usually within 10-14 business days dependant on location. Express Post Parcels usually arrive within 5 to 7 business days also dependent on location.
We do hope that once Covid19 settles & more flights open we will have better pricing to offer on all international deliveries, we completely understand the frustration it may cause but please respect we are doing everything we can with limited options.
Behind The Trees Wooden Toys will not be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country.